Why will the Hobby plan be retired?
The Hobby plan will be retired on March 29, 2021.
After keeping our ears to the ground and considering our users’ feedback, we decided to replace Hobby with a plan that fits our users’ needs best: Standard. For more details about the Standard plan, check out this article.
How is the Standard subscription plan different from Hobby?
The Standard plan includes more import and export options, better suited for additive and subtractive manufacturing. This article dives into the details.
I already subscribed to the Hobby plan. What will happen to my subscription?
You’ll be automatically upgraded to the Standard plan at no extra cost. For more details about the Standard plan, check out this article.
Please note that if you cancel your Hobby plan and then attempt to renew your subscription, you will be charged the Standard rate:
- If you renew via Shapr3D’s website, the monthly rate is 29 USD and the yearly rate is 239 USD.
- If you renew via App Store, the monthly rate is 29.99 USD and the yearly rate is 239.99 USD.
What will happen to my Hobby trial?
Your 14-day Hobby trial will still be valid until its expiration. If you update your iPadOS app version to 4.1.2, then your trial will contain all Standard features.
Please note if auto-renewal is on and you finish your 14-day trial, you will be automatically subscribed to the Standard plan. And, you will be charged the Hobby rate.
If you finish your trial with auto-renewal turned off, you will not be automatically subscribed to the Standard plan. If you later decide to subscribe to the Standard plan, you will be charged the Standard rate.
If you did not start a Hobby trial, you are not eligible for the Standard plan with the Hobby rate.
Can I cancel my Hobby subscription and get a refund?
Yes, you can cancel your subscription.
If you purchased your subscription via Shapr3D’s website, then you’re eligible to cancel your subscription within 1 month of the subscription’s start date, and get a refund directly from Shapr3D. Follow the instructions here.
If you purchased your subscription via App Store, you have to start the cancellation process with Apple. Follow the instructions here. Keep in mind that in this case, you cannot get a refund directly from Shapr3D; you can only get a refund from Apple.
If I want to switch between monthly and yearly Hobby subscriptions, how much will I be charged?
You will be charged the Standard rate.
So, if you want to switch from a monthly Hobby plan to a yearly one, you’ll be charged the yearly Standard rate. If you want to switch from a yearly Hobby plan to a monthly one, you’ll be charged the monthly Standard rate.