Try these hacks if you have problems installing from the Microsoft Store:
- Make sure you're signed in to the Microsoft Store with your Microsoft account.
If you're not, select the user icon at the top right to sign in, as shown below.
Note that your account might not be the account you use to log in to your device. If you don’t remember your password, head over to this Microsoft article for tips on password recovery.
- Check if your Windows version is compatible with Shapr3D.
Your device should be running on at least Windows 10, version 2004. Hop over to this article to see how you can check the OS version and this article to update it.
- Use a different Microsoft Store if you have the Educational or Business license for Shapr3D.
If your Microsoft account is connected to an educational institution, try installing Shapr3D from the Microsoft Store for Education.
If your Microsoft account is a business account, try the Microsoft Store for Business.
- Clear the Microsoft Store cache.
You can run an application, wsreset.exe, as the administrator. For more details, refer to this guide.
- Check any error codes in Microsoft Store.
If the Microsoft Store shows an error code, such as “0x803F6101," check the meaning of the code in Microsoft Docs. The explanations can give you hints on what to do.
In the future, the Shapr3D team will release a standalone installer so you can install the app hassle-free. Stay tuned!