You won't be able to fully access Shapr3D's Support portal if your Shapr3D account's email address is unverified.
Verify your email address and complete your account registration through your account page:
- Go to the Shapr3D website.
- Click Sign in and log in to your account.
- Select your email address at the top right corner.
An alert about your unverified email address will appear in the drop-down menu.
- Click Resend verification email in the drop-down menu.
You'll receive an email from Shapr3D to complete your account registration.
- Open the email and click Verify email address.
If your email address is still unverified after you've completed the steps above, follow these steps to fix this snag:
- Go to Shapr3D's Support portal.
- Select Account Management and Pricing.
- Enter your email address and add a subject and a description that detail your issue.
- Click Submit.
The Shapr3D support team will contact you with further instructions.