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  1. Shapr3D Help Desk
  2. Shapr3D for Mac
  3. Account

Account

Find out about Shapr3D’s tech specs, pricing, and user data settings

Technical requirements

  • How many devices can I use with my Shapr3D account?
  • Which device is compatible with Shapr3D for Mac?
  • Which languages are supported?
  • How do I download or update Shapr3D?
  • Do I need internet connection to use the app?
See all 9 articles

Pricing

  • I’ve subscribed to Business. How do I switch to Pro?
  • FAQ: Shapr3D Pro
  • I subscribed via the App Store. Can I change it to a direct subscription to Shapr3D?
  • Can I get a discount?
  • How do I upgrade or downgrade my subscription?
See all 15 articles

Account settings

  • How do I delete my Shapr3D account?
  • FAQ: Shapr3D Sync
  • Why can't I fully access the Support portal?
  • FAQ: Linking designs to Shapr3D accounts
  • How do I reset my password?
See all 6 articles

User data management

  • What user data is collected by the Shapr3D app?
  • How can I opt out from sending data from the app?
  • How can I browse or delete my collected data?