When submitting a request to our support team, a screen recording is helpful in collecting information about your issue. To ensure that the format of screen recordings you submit is supported by Shapr3D, follow the tips below.
Try these tips on how to screen record on Windows:
- Follow this guide on how to record your screen on Windows 11.
- You can also use the free Microsoft app, Screen Recorder Pro.
To learn how to screen record on your iPad, refer to this Apple support page: Record the screen on your iPhone, iPad, or iPod touch.
To learn how to screen record in a Mac device, refer to this Apple support page: Take screenshots or screen recordings on Mac
If your screen recording results in a larger file or fails to upload in the request form, you can upload your files to Google Drive or WeTransfer and include the shareable link in the description of your request.