When submitting a request to our support team, a screen recording helps collect information about your issue. To ensure that the format of screen recordings you submit is supported by Shapr3D, follow the tips below on how to share regular and larger files.
Important
If you choose to provide attachments of your work in your support ticket, please provide an explicit line in your description that you are giving Shapr3D consent to look at data related to your submitted file.
How to create screen recordings
Try these tips on how to screen record on Windows:
- Follow this guide on how to record your screen on Windows 11.
- You can also use the free Microsoft app, Screen Recorder Pro.
To learn how to screen record on your iPad, refer to this Apple support page: Record the screen on your iPhone, iPad, or iPod touch.
To learn how to screen record on a Mac device, refer to this Apple support page: Take screenshots or screen recordings on Mac
Share large cloud files with our support team
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If your screen recording results in a larger file or fails to upload in the request form, you can upload your files to Google Drive or WeTransfer and include the shareable link in the description of your request.
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