When reaching out to Shapr3D support for technical issues, make sure to provide accurate hardware and software specifications. This information helps our team diagnose and resolve issues more efficiently. Follow the steps below to find the necessary details for your device.
Windows
Before submitting a support ticket for technical issues, make sure to provide all information such as CPU and GPU details from the DirectX Diagnostic Tool.
To get the necessary specifications for Windows:
- Go to the DirectX Diagnostic Tool
- Click Save All Information to export the necessary specifications.
For more detailed instructions, visit How to Extract Information from the DirectX* Diagnostic Tool.
iPadOS
Before submitting a support ticket for technical issues, make sure to provide the following specifications of your iPadOS device:
- iPad Model Name
- iPadOS Version
- Model Name
- Model Number
To get the necessary specifications for iPadOS:
- Go to Settings > General > About.
- Take a screenshot of the necessary specifications to include in your support ticket.
For more detailed instructions, visit Get information about your iPad.
macOS
Before submitting a support ticket for technical issues, make sure to provide the following specifications of your macOS device:
- Mac Model Name
- Graphics Card (GPU)
- macOS Version
- Memory (RAM)
- Processor (CPU)
To get the necessary specifications for macOS:
- Go to the Apple menu > About This Mac.
- Take a screenshot of the necessary specifications to include in your support ticket.
For more detailed instructions, visit Get system information about your Mac.