Manage your account, team, and shared projects on the web dashboard

You can manage your personal and team settings from the Shapr3D web dashboard. This page serves as the central hub for your account, where you can access both your dashboard (for shared projects and published versions) and your account settings (for team and subscription management).

From the web dashboard, you can:

• Access projects shared with you under Shared with Me
• View and manage your Published Versions
• Update your name, email, or password
• Manage team members, roles, and team settings
• Review your subscription type and billing information
• Switch between teams and see your subscription plan (Basic, Pro, Custom Plan, or Guest)

Access your web dashboard

You can access your Shapr3D web dashboard in any of the following ways:

• From the website: Go to app.shapr3d.com and then log in.
• From Shapr3D: Go to Settings or Preferences > Manage Subscription. If prompted, log in to your account.

Log in options

Login with username and password

From the website

1. Go to app.shapr3d.com.
2. Enter your email address.
3. Select Continue.
4. Enter your password.
5. Select Log In.

From Shapr3D

1. Open Shapr3D.
2. Select Log In.
3. Enter your email address.
4. Select Continue.
5. Enter your password.
6. Select Log In.

Login with Single Sign-on (SSO)

From the website

1. Go to app.shapr3d.com.
2. Enter your email address.
3. Select Continue to access the login flow for your Identity Provider (IdP).
4. Select Log In.

From Shapr3D

1. Open Shapr3D.
2. Select Log In.
3. Enter your email address.
4. Select Continue to access the login flow for your Identity Provider (IdP).
5. Select Log In.

Profile

Once you're logged in, select your profile at the top-right to access the following options:

• Resend verification email – This option appears if you still haven't verified your account from the verification email we sent.
• Help Center  – Takes you to the Shapr3D Help Center.
• Account settings – Takes you to the Accounts settings page.
• Video tutorials – Takes you to the Video tutorials homepage.
• Community – Takes you to the Shapr3D Community page. Here you can interact with other users and the Shapr3D team. Ask any questions you might have, help other users, or even share your projects.
  Note: You need to sign up for an account to create posts and leave comments in Shapr3D Community.
• Download Shapr3D – Takes you to the Shapr3D download page.
• Log out – Logs you out of your account.
   

	Verified account		Unverified account

Account settings

Under the account section of the web dashboard, you can manage both personal and team settings.

To access your personal account and team settings, go to your profile > Account settings.

Account

From the Account settings page, you can modify the following information:

• Your Name – To update your name, select Update > Enter the updated name > Save.
• Email – To update your email address, select Change > Enter the new email address > Send confirmation link, then log in to your new email address to confirm the new email.
• Password – To update your password, select Change > Enter your current and new passwords > Update password.
• Two-factor authentication (2FA) – To add an extra layer of security to your account, you can enable 2FA. Select Enable and follow the on-screen instructions to set it up with an authenticator app. After activation, logging in will require both your password and a one-time verification code generated by your chosen authenticator app.
  Note: Make sure to save the recovery code you receive when enabling 2FA, and store it in a safe place in case you lose access to your device or your authenticator app.
• Delete account – To delete your account, select Delete Account. You can also access this option from Shapr3D by going to Settings or Preferences.

Members

When you subscribe to Shapr3D Pro from the website, you automatically get access to Pro features, including teams.

With teams, you can enjoy the following benefits:

• Your own team
  • By default, your account becomes a team that you own.
  • You can choose to use your account individually or purchase additional seats to invite team members to collaborate.
• Invitations to other teams
  • Easily join other teams with a simple email invite from team owners.
• Collaboration
  • With teams, you and your teammates can share projects within a single space.

Team roles

Owner

The owner role belongs to the account that initially signed up. All the data and intellectual property (IP) created within the team belong to the team owner.

Team owners can:

• Name the team
• Manage the team’s billing and subscription
• Add and remove seats
• Invite and remove members

Editor

The team owner can purchase additional seats and invite members to become editors.

Members with an editor role can:

• Access the full feature set of Shapr3D
• Create or import new projects
• Move projects across spaces and folders
• Collaborate in a shared space

Contributor

The team owner can invite up-to 2 contributors to the team free of charge. Contributor access is available when: 

• The invited user uses a company email address. Personal email providers (for example, @gmail.com, @outlook.com) and educational domains are not supported.
• There are no Editors in the team. If the team already includes an Editor, contributor roles are not available.

Members with a contributor role can:

• Access the full feature set of Shapr3D with the exception of Drafts
• Create or import new projects to the shared space
• Move projects across folders in the Teampace
• Collaborate in the shared space

Contributors have the following limitations:

• Cannot create new projects
• Cannot export designs
• Only available for users on version 5.831 and later

Invite and manage team members as a team owner

Team owners can add or remove members from the team directly.

To add or invite a new member as a team owner:

1. Go to your account page.
2. Optional: If you’re a member of other teams, use the dropdown beside the team name to select the name of the team you own.
   
3. Select Members.
4. Select Invite members.
5. From the Invite members pop-up, enter the email addresses of the members you want to invite.
6. To finish, select Invite.
   
   

Once a team owner adds a new member:

• The team member gets contributor access
• A team member occupies one available contributor seat
• If all contributor seats are filled, the team owner can convert a contributor to an editor to free up a seat
• The team automatically gets charged for a new seat if all purchased seats are already assigned to a member

If members are removed from the team:

• The removed member’s seat will remain available
• The empty seat is assignable until the end of the billing cycle

Remove team members and reassign seats

When you remove a member from your team, they’ll lose access to all projects in your team’s Spaces and their Drafts. They’ll still retain access to any projects that have been individually shared with them. Before removing a member, advise them to back up or transfer any important designs to prevent data loss.

To remove a member:

1. Select Members on your account page.
2. Select Settings (…) beside the team member you want to remove.
3. Select Remove member.
4. To finish, select Remove member from the prompt.
5. To reassign the empty seats to a new member, simply Invite members again.
   
   

Joining a team

If you’ve been invited to a team, you will receive an invitation email. Simply accept the invitation to join the team and start using Shapr3D right away.

Note: If you can’t see the team for which you have accepted an invitation in the Shapr3D Dashboard, make sure to update Shapr3D to the latest version (the teams feature was first released in version 5.650). If the issue persists, contact our support team.

Important

Your team subscription is handled by the team owner who sent you the invitation. If you are removed from a team, any projects stored in your Drafts will no longer be accessible. Ensure that any critical designs are backed up or transferred before leaving the team to prevent data loss. For any issues or assistance with project access, contact Shapr3D Support.

Data ownership

All the data and Intellectual Property (IP) created within a team belong to the owner. When a team member is removed, any projects stored in their Drafts will no longer be accessible to them. To prevent data loss, ensure that important designs are transferred or backed up before removing a member from the team. For any issues or assistance with project access, contact Shapr3D Support.

Subscription

You can view or update your subscription from the Subscription page in your account settings.

View subscription information

You can find your subscription type under Subscription and Purchased via.

Purchase more seats

To add or purchase more seats:

1. Select Manage beside Seats.
2. Add the number of seats you want to purchase and then select Buy seats.
3. If prompted, enter the details for your card payment and then select Update & buy seat.
   
   

Manage auto-renewal

To turn on or turn off auto-renewal for your subscription:

1. Select Manage beside Auto-renews on.
2. Select Cancel subscription.
3. In the pop-up box that appears, select Cancel subscription.

After the cancellation, the subscription will remain active until the end of the billing cycle. 

Billing

Team owners can manage the subscription billing information on the Shapr3D account page.

To manage your billing information:

1. Select Billing on your account page.
2. Click Edit beside the setting you want to update and then make your edits.
3. To finish, select Submit.
   
   
    

Team settings

You can update team settings such as your team name in Team settings on your account page.

To update your team settings:

1. Select Team settings on your account page.
2. Click Edit beside the setting you want to update and then make your edits.
3. To finish, select Save.
   
   

Shapr3D web dashboard

Projects in Shapr3D can be shared at two levels. This structure provides flexibility for secure collaboration across full team spaces or individual shared projects.

• Space-level sharing (Spaces):
  All members of the same Space can view and edit projects within it. Projects sync automatically across all members’ accounts and devices.
• Project-level sharing (Shared with Me):
  Projects shared directly to your email appear under Shared with Me. You’ll have access only to the shared project and not to other projects in the team’s Space.

Shared with me

The Shared with Me section lists projects that others have shared directly with you. This section helps you keep track of all shared work in one place, so you can easily collaborate on designs without mixing them with your personal or team projects.

Note: Projects appear in the Shared with Me section if you’ve been granted edit access through your email. Projects shared with you as view-only don’t appear in this list and you can only open those using the shared link you received.

For each project, you can find:

• Project name – The name of the shared project
• Link – A direct link to open the project
• Last updated – When the shared project was last modified
• Updated by – Who last made changes to the project
• More options: Click the three dots to:
  • Open the project details on the web
  • Open the project details in a new tab
  • Copy the link for quick sharing or reference

Published Versions

You can keep track of all your shared projects in one place under Published Versions. This section lists every project version you have published, so you can quickly find, copy, open, or unpublish links without searching through individual projects.

For each project, you can find:

• Project name: Shows which project the link belongs to.
• Link: Copy the published link to share it quickly.
• Location: Shows where the project is saved.
• Last updated: Shows when the link was last updated.
• Updated by: Shows who last updated the project.
• More options: Click the three dots to:
  • Open the project on the web to view it directly in your browser
  • Open it in a new tab
  • Copy the review link to share it with others
  • Unpublish the link if you no longer want to share it