Depending on your method of subscription, you can cancel either from the Shapr3D website or the App Store
.
Cancel your Shapr3D subscription
Cancel via the website
Important
- By cancelling your subscription, you disable automatic renewal when the current subscription expires.
- If you are an owner of a team, all the team members will be automatically removed and lose access to the team and their projects.
- Your subscription plan remains active until the end of its term, and your plan details are updated with an expiration date.
- Go to app.shapr3d.com and sign in.
Note: You can also log in by going to shapr3d.com > Sign up. - Go to Settings > Subscription.
- Look for the Auto-renews on section, then select Manage > Cancel subscription.
- To confirm, select Cancel subscription.
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Optional: If you want to turn auto-renewal back on, go back to the Subscription page and then select Turn on auto-renewal in the Expires on section.
Cancel via the App Store
- Open the App Store on your device.
- Go to your profile > Subscriptions > Shapr3D.
- Select Cancel Free Trial or Cancel Subscription.
Note: For more information about managing your App Store subscriptions, visit How to switch to a different subscription plan.
Request a Shapr3D refund
Refund eligibility and the refund process depend on where you purchased your subscription.
Subscriptions purchased through the Shapr3D website
If you're a consumer (not a business user), you can request a refund within 14 days of purchase.
Subscriptions purchased through the App Store
If you subscribed through the App Store, contact Apple to check your refund eligibility.