Depending on your method of subscription, you can cancel either from the Shapr3D website or the App Store
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Cancel your subscription
Important
- By cancelling your subscription, you disable automatic renewal when the current subscription expires.
- If you are an owner of a team, all the team members will be automatically removed and lose access to the team and their projects.
- Your subscription plan remains active until the end of its term, and your plan details are updated with an expiration date.
- Go to account.shapr3d.com and sign in.
Note: You can also log in by going to shapr3d.com > Sign up. - Go to Subscription.
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In the Auto-renews on section, select Manage > Cancel subscription.
- To confirm, select Cancel subscription.
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Optional: If you want to turn auto-renewal back on, go back to the Subscription page and then select Turn on auto-renewal in the Expires on section.
- Open the App Store on your device.
- Go to your profile > Subscriptions > Shapr3D.
- Select Cancel Free Trial or Cancel Subscription.
Note: For more information about managing your App Store subscriptions, visit How to switch to a different subscription plan.
Get a refund
If you are a consumer (and not a business user) subscribed via the Shapr3D website, you can submit a support ticket within 14 days of purchase and the Shapr3D team will issue a refund for you.
If you subscribed via the App Store, contact Apple to check if you are eligible for a refund.