Cancellations and refunds

Depending on your method of subscription, you can cancel either from the Shapr3D website icon-shapr3d.png or the App Store.

Cancel via the website Cancel via the App Store
  1. Go to and sign in.
    Note: You can also log in by going to > Sign up.
  2. Under Subscription on your account page, select Manage in the Auto-renews on section.
  3. Turn off Auto renewal.



    By turning off Auto renewal, you disable automatic renewal when the current subscription expires.Your subscription plan will remain active until the end of its term, and your plan details will be updated with an expiration date.

Get a refund

If you subscribed via the Shapr3D website, you can submit a support ticket within 14 days of purchase and the Shapr3D team will issue a refund for you.

If you subscribed via the App Store, contact Apple to check if you are eligible for a refund.

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