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Cancellations and refunds

Depending on your method of subscription, you can cancel either from the Shapr3D website icon-shapr3d-app.png or the App Store icon-store-apple.png.

Cancel via the website Cancel via the App Store
  1. Go to account.shapr3d.com and sign in.
    Note: You can also log in by going to shapr3d.com > Sign up.
  2. Go to Subscription.
  3. In the Auto-renews on section, select Manage > Cancel subscription.

    cancel-subscription.png
  4. To confirm, select Cancel subscription.

    cancel-prompt.png

    Important

    By cancelling your subscription, you disable automatic renewal when the current subscription expires. Your subscription plan will remain active until the end of its term, and your plan details will be updated with an expiration date.

  5. Optional: If you want to turn auto-renewal back on, go back to the Subscription page and then select Turn on auto-renewal in the Expires on section.

    shapr3d-pro-autorenewal.png



Get a refund

If you subscribed via the Shapr3D website, you can submit a support ticket within 14 days of purchase and the Shapr3D team will issue a refund for you.

If you subscribed via the App Store, contact Apple to check if you are eligible for a refund.

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