Submit a request

Depending on your subscription type, you can submit a request or open a support ticket for the following issues:

  • Shapr3D Basic and Shapr3D EDU: Basic technical support for account access, pricing, or general questions.
  • Shapr3D Pro: Priority technical support for all kinds of issues.

Requests you submit automatically open a support ticket that is received by our support team. An available support representative will get back to you via email once they receive your request.

To submit a request,

  1. Go to Shapr3D Support.
  2. Click Log in to view all issue options.
  3. From the dropdown menu, choose an issue type.
    Note: If you’re unable to log in or have password reset-related issues, select the available issue type about account access.
  4. Fill out the form with all the required information. The basic information you need to provide are the following:
    • Subject – Enter a subject that best summarizes your issue
    • Description – Provide a brief description of your issue or concern. Follow the provided guidelines indicated below the description box on what not to include in your request.
    • Attachments – Attachments are optional, but we recommend that you submit a screenshot or screen recording for specific issues to help our support team collect information that can help resolve your issue faster.
  5. Once you’ve filled out all the information needed, click Submit.
  6. Wait for a support representative to get back to you via the email you provided.

 

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