Password reset issues

If you haven't received the password reset email, try any of the following:

• Check your registered email address for Shapr3D: Ensure you enter the correct email address associated with your Shapr3D account for the password request. Verify that there are no typos or unnecessary punctuation.
• Check your folders: If you're organizing your emails using folders, the password reset email may have ended up in one of your folders. Make sure to check all your folders including Spam.
• Search for @shapr3d.com: An easy way to find an email is through your email search bar. Simply type @shapr3d.com and look for the results in all your folders including Spam.
• Check your spam filters: Your email might be detecting the email as spam. Check your filters and make sure @shapr3d.com is not on the list.

If you find the email in your spam folder, follow these steps:

1. Move the email to your primary folder.
   Note: If the email remains in the spam folder, the password reset link will not work.
2. Click the Reset password link to change your password.
   Note: For the complete steps, visit Reset your Shapr3D account password.

In some cases, you may need to whitelist Shapr3D's domain or IP addresses if your school or company implements stringent email security measures. Reach out to your domain provider and request to whitelist the domain or IP addresses of Shapr3D:

• Domain: @shapr3d.com 
• IP addresses:
  • 149.72.175.150
  • 149.72.227.206

• Any other email addresses that you might have an account with
• The date and amount of your latest subscription payment

• A screenshot of the charge or a section of your bank statement displaying the charge