Third-party known issues

Updated December 13, 2023 13:36

iOS and iPadOS sharing issues

There's a known issue in iOS 13/iPadOS 13 and later that prevents users from using AirDrop or other share options such as email to share their files with other devices and apps. 

Symptoms

In reported cases, the Save This File window is blank and doesn't display any sharing options. This may prevent you from sharing your Shapr3D projects.

Workaround

Try any of the following workarounds to help solve the issue:

• Reset network settings: Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
• Turn off Siri Suggestions: Go to Settings > Siri & Search > Turn off Show When Sharing and then restart your iPad.

If the issue persists, visit Fix Issue of 'Sharing Options Not Showing' on iOS 16/15 for other workarounds you can try.