Shapr3D stability issues

Running Shapr3D on the latest drivers gives you the best modeling experience. If you experience stability issues while using Shapr3D icon-shapr3d-app.png, make sure your device software or drivers are up-to-date.

Symptoms

Below are the possible issues you may encounter if your device software or drivers are outdated:

  • Shapr3D frequently crashing
  • Any weird graphical glitches
  • Problems launching Shapr3D

Troubleshooting

Windows iPadOS macOS

Try these steps to solve the issue:

  1. Check that Shapr3D is up-to-date and restart your device. If the symptoms persist, go to the next step.
  2. Identify the manufacturer of your GPU.
  3. Choose your GPU manufacturer to learn how to update your drivers:
    • AMD
    • NVIDIA
    • Intel
      Note: Some device manufacturers provide custom drivers for their devices. Visit the website of your manufacturer to learn how to update your drivers.
  4. Select the driver component you want to update.
  5. Download and install the latest version of the driver.
  6. Restart your device.
  7. If you continue to experience issues, contact our Customer Support team.

To learn more about updating Windows drivers, visit Automatically get recommended drivers and updates for your hardware and Update drivers manually in Windows.

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