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Installation issues

If you're having issues installing Shapr3D icon-shapr3d-app.png, try the suggested steps below to solve your issue.

Unable to install from the Microsoft Store

Tip

You can download the standalone installer through the Shapr3D website. For more details, visit Download Shapr3D.

If you prefer to install Shapr3D from the Microsoft Store, try these tips:

Multiple installation issues on Windows

Installing Shapr3D from multiple installation sources is not supported as it can cause data loss. If you get a message about multiple installations when opening Shapr3D, make sure that you only have one build of Shapr3D installed on your device.

Follow these steps to solve the issue:

  1. From the Windows Start menu, open Settings.
  2. Select Apps > Apps & features.
  3. Sort the list by date.
  4. Look for Shapr3D
  5. If you see 2 builds of Shapr3D, uninstall the most recently installed one.

For more details about uninstalling programs from Windows, visit this Uninstall or remove apps and programs in Windows.

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