Installation issues

Installation issues can sometimes interfere with setting up Shapr3D. icon-shapr3d-app.png. This guide covers common issues and troubleshooting steps to help you get started smoothly.

Unable to install from the Microsoft Store

Tip

You can download the standalone installer through the Shapr3D website. For more details, visit Download Shapr3D.

If you prefer to install Shapr3D from the Microsoft Store, try these tips:

Multiple installation issues on Windows

Shapr3D Enterprise

If you’re on a Shapr3D Enterprise plan, your IT team may manage installation and updates. Running multiple versions from different sources isn’t supported and can cause conflicts or data loss.

A message about multiple installations means your version may differ from the one provided by your IT team. Before making any changes, check with your IT administrator to ensure you’re using the correct version. To prevent issues, avoid manually uninstalling or reinstalling the application.

Shapr3D Pro

If you have a Shapr3D Basic, Pro, or EDU plan, installing Shapr3D from multiple installation sources is not supported as it can cause data loss. If you get a message about multiple installations when opening Shapr3D, make sure that you only have one build of Shapr3D installed on your device.

Follow these steps to solve the issue:

  1. From the Windows Start menu, open Settings.
  2. Select Apps > Apps & features.
  3. Sort the list by date.
  4. Look for Shapr3D
  5. If you see 2 builds of Shapr3D, uninstall the most recently installed one.

For more details about uninstalling programs from Windows, visit this Uninstall or remove apps and programs in Windows.

Version mismatch due to auto-updates on Apple devices

Automatic updates on iPadOS, macOS, or visionOS can cause version mismatches across devices, leading to compatibility issues that affect project access and syncing. This is especially relevant in multidevice environments or when using different operating systems.

Follow the recommendations below to ensure version consistency.

Shapr3D Enterprise

On Apple devices, automatic updates can create version mismatches between different operating systems, potentially leading to compatibility issues.

If your installation and updates are managed by your IT team, an automatic update may install a newer version before your IT team has published an approved update.

To avoid disruptions:

  • Use only the version provided by your IT team
  • Disable automatic updates

To learn how to turn-off automatic updates on your Apple device, visit How to manually update apps from the App Store.

Shapr3D Pro

If you use Shapr3D Pro across multiple Apple devices, automatic updates can cause version mismatches, affecting project syncing and collaboration.

To prevent issues:

  • Turn off automatic updates 
  • Manually update all devices at the same time.

To learn how to turn-off automatic updates on your Apple device, visit How to manually update apps from the App Store.

 

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