Installation issues

You can download the standalone installer through the Shapr3D website. For more details, visit: Download Shapr3D.

If you prefer to install from the Microsoft Store, try these hacks: 

• Make sure you're signed in to the Microsoft Store with your Microsoft account. 
  If you're not, select the user icon at the top right to sign in, as shown below. 
  
  Note that your account might not be the account you use to log in to your device. If you don’t remember your password, refer to this Microsoft article for tips on password recovery.
• Check if your Windows version is compatible with Shapr3D.
  Your device should be running on at least Windows 10, version 2004.Refer to this article on how to check the OS version and this article to update it. 
• Use a different Microsoft Store if you have the Educational or Business license for Shapr3D.
  If your Microsoft account is connected to an educational institution, try installing Shapr3D from the Microsoft Store for Education.
  If your Microsoft account is a business account, try the Microsoft Store for Business.
• Clear the Microsoft Store cache.
  You can run an application, wsreset.exe, as the administrator. For more details, refer to this guide. 
• Check any error codes in Microsoft Store. 
  If the Microsoft Store shows an error code, such as “0x803F6101," check the meaning of the code in Microsoft Docs for store operations error codes here and common installation-related error codes here. The explanations can give you hints on what to do.

Installing Shapr3D from multiple installation sources is not supported as it can cause data loss. If you get a message about multiple installations when opening Shapr3D, make sure that you only have one build of Shapr3D installed on your device.

Follow the steps below to learn how to solve the issue:

1. From the Windows Start menu, open Settings.
2. Select Apps > Apps & features.
3. Sort the list by date.
4. Look for Shapr3D. 
5. If you're seeing 2 builds of Shapr3D, uninstall the most recently installed one.
   For more details about uninstalling programs from Windows, visit this Windows article.